Support

Last updated: 12 October 2026

Need help with VitalVault? Email [email protected] and we’ll get back to you within two business days. Please include your phone and watch models and the app version (shown under VitalVault in the App Store or Google Play).

My scores are empty

VitalVault needs health data access. On iPhone, open Settings → Privacy & Security → Health → VitalVault and turn on the data types. On Android, open Health Connect → App permissions → VitalVault and allow them. Recovery and Energy need a few nights of sleep and heart-rate data from a watch before they become reliable.

Recording workouts on Apple Watch

Install VitalVault on your Apple Watch from the Watch app on your iPhone (My Watch → Available Apps). Pick a workout and tap Start. Allow location access to record your route on outdoor runs. Finished workouts are saved to Apple Health and appear in VitalVault on your iPhone; if your iPhone is out of reach, they sync the next time it is nearby.

On Android, VitalVault shows the workouts your watch or fitness app saves to Health Connect; it doesn’t record workouts itself.

VitalVault Pro

Subscribe in the app: Settings → VitalVault Pro. Payment is handled by Apple.
Already subscribed on another device? Tap Restore Purchases on the same screen.
Cancel or change your plan in iPhone Settings → your name → Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.
On Android, Pro is not yet available to buy in Google Play.

Deleting your account

In the app, go to Settings → Account → Delete account. This removes your account, synced data and shared workout links from our servers. It does not delete your Apple Health or Health Connect records or cancel an App Store subscription. If you can no longer sign in, email [email protected] from the address on the account.

Not medical advice